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Policies

Our goal is to be partners in your healthcare. This requires both partners putting energy into the relationship. Our office is set up to facilitate you being in charge of your own health. Our office policies are designed with this in mind. 



APPOINTMENTS

• We provide Osteopathic Manipulation, Wellness Services and Preventive Medicine. We do not provide primary care or treat episodic or acute illnesses. Because of the nature of our practice, we are unable to book appointments on an urgent or emergency basis and are not available for medical care outside of regular office hours. If you do not have a primary care provider for urgent and emergency care, on request, we will provide you with a list of facilities that can be accessed.
• Come to your appointment on time. By being on time, you receive the full appointment time and the attention you deserve. We respect your time and try very hard to stay on schedule.

• Create a space for your healing to begin. To facilitate this, bring your attention, bring your intention and have a plan of what you would like to accomplish.

• We ask that cell phones are turned off while you are in the exam room so that we will not be distracted from the important partnership we are creating.
• Please help us maintain a fragrance free atmosphere for our chemically sensitive patients by avoiding cologne, perfume, and scented body products as much as possible on the day of your appointment.

CONFIRMATION AND CANCELLATION OF APPOINTMENTS

• We do not provide telephone appointment reminders. Courtesy email reminders are sent if you have an email on file.  As email delivery cannot be guaranteed, it is your responsibility to keep the scheduled appointment or reschedule.
• If you must cancel your appointment, please give 24 business hours notice. This means that if your appointment is on a Monday, you must cancel by the Thursday before. An office visit fee is charged if an appointment is not changed or cancelled in a timely fashion. We will not reschedule new patients who are unable to abide by this policy.

INSURANCE

• We do not work for, or participate with any private insurance or managed care companies. You will be provided the appropriate forms and coding so you can file a claim with your insurance company. Insurance policies differ, and it is not possible to determine which medical services will be covered by your policy.
• We are not accepting new Medicare part B patients and are unable to offer services to patients who participate in Medicare part B on a cash basis.

PAYMENT OPTIONS

• Payment is due on the day of service, unless previously arranged. For your convenience, cash, Visa, MasterCard, Discover, AMEX or personal checks are accepted. You may also use your HSA or flex spending credit card.

PHONE CALLS & MESSAGES

• Our office hours are Monday to Thursday 10 am to 6 pm. If you call after hours, we will return your call on the next business day. If you have a medical emergency, call 911 or go directly to the nearest emergency room. When leaving a message, please include the following information:

                Full name
                Reason for call
                Best time to be called back
                Phone number(s) 
                Email address (if desired)

PRESCRIPTION REFILL REQUESTS

• It may take up to 72 hours to process a prescription refill. Please plan ahead to avoid any interruptions in your medications. Prescription refills can be faxed to our office by your pharmacy. Our fax number is 972-733-1990.

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